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In Kontakt treten
Häufig gestellte Fragen
Entdecken Sie beliebte Hilfethemen in unserem Hilfe-Center.
Wie funktioniert Swapfiets?
Swapfiets ist dein Fahrrad im Abo. Für einen festen, fairen Monatsbeitrag bekommst du ein Fahrrad, inklusive Rundum-Service. Wenn mal was nicht läuft, meldest du dich einfach per App. Wir reparieren es oder tauschen’s direkt aus. So bist du immer mobil.
Was passiert, wenn mein Swapfiets kaputt ist?
Kein Stress. Wenn wir dein Fahrrad nicht in 10 Minuten reparieren können, tauschen wir’s einfach aus. Melde das Problem ganz einfach über die Swapfiets App. Bist du in unserem Servicegebiet, reparieren wir es auch direkt vor Ort.
Was passiert, wenn mein Swapfiets gestohlen wird?
Diebstahl vorbeugen? Fängt beim Abschließen an!
Alle unsere Fahrräder haben zwei integrierte Schlösser – bei unseren E-Bikes ist auch der Akku gesichert. Denk immer daran: doppelt abschließen!
Wird dein Fahrrad trotz Doppelschloss gestohlen (oder geht verloren), zahlst du je nach Modell eine Gebühr. Wir helfen dir natürlich bei der Anzeige und sorgen dafür, dass du schnell Ersatz bekommst.
Für noch mehr Sicherheit kannst du auch einen umfassenden Diebstahlschutz zu deinem Abo dazubuchen.
Was mache ich, wenn ich meine Mitgliedschaft beenden will?
Kündige deine Mitgliedschaft einfach über die Swapfiets App. Alle Abos haben eine Kündigungsfrist von einem Monat. Wenn du ein 6- oder 12-monatiges Abo hast und dein Rad danach nicht weiter nutzen möchtest, kündige mindestens einen Monat vor Ablauf der Laufzeit.
Sobald du dein Bike zurückgebracht hast, checken wir es kurz und geben es an das nächste Mitglied weiter.
