Swapfiets Service available despite lockdown. We kindly ask you to make an appointment (via the mobile Swapfiets app) for a service in our stores in order to reduce risk. Despite the restrictions, there are enough bicycles and e-bikes (depending on general availability in your city) available for our new customers.
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For a fixed monthly fee you get a Swapfiets.

We make sure your Swapfiets always works.

The idea

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Your own Swapfiets bicycle

Free delivery, you decide where and when.
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Bicycle broken?

Just get in touch with us (app, phone, mail).
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We fix it

Within 48 hours we provide you with a working bicycle at a location chosen by you.
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Our promises

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Your Swapfiets bicycle always works

And if your Swapfiets bicycle is broken, we ensure that there is a working one at your home within 48 hours.
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Service in our stores

We always deliver same-day service in our stores.
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Great service

We are available between 08:00 and 22:00 and we guarantee top service.

Our bicycle

View which bicycles are available in your city.

Frequently asked questions

What is the minimum duration of the contract?
We have two options:

1) A monthly cancellable contract with a one month cancellation period. If you choose this option we will charge a €15,- one-off fee when you sign up.

2) A 12 month subscription. When you choose this subscription we will not charge a €15,- one-off fee. After 12 months your subscription can be cancelled monthly.

You can cancel your subscription in your account or via e-mail.
Do I need to have my own bicycle?
No, you do not need to have a bicycle of your own. For a fixed monthly fee we provide you with a sturdy Swapfiets bicycle. Then we ensure that your Swapfiets bicycle always works.
How do I order a Swapfiets bicycle?
A Swapfiets bicycle can easily be ordered online. Select the city where you want a Swapfiets bicycle and follow the steps. After placing your order, we make an appointment to deliver your bicycle. You can also pick up your bicycle in some cities. Upon receipt, we adjust the bicycle for you personally so that you can use it immediately.
What happens if somebody steals my bicycle?
Our bicycles are insured against theft. However, in the event that your Swapfiets bicycle is stolen, you pay your €60,00 deductible, provided that your bike was locked properly. The remaining costs are covered by our cycle insurance. Of course we ensure that you will receive new bicycle ASAP.
I’ve seen that the prices have been increased for new customers, will this also apply to my subscription?
The price increase has only been applied to new subscriptions. Old subscriptions will remain at the old price. If we ever raise the price, we will inform you about it as soon as possible.
What happens if my bike breaks down?
If there is something wrong with your bike, we come over to you to repair your bicycle or to swap it for a working one. This is done without extra costs for you.
What is swapping?
What happens if something of your bike breaks down? Then one of our swappers comes over to quickly exchange ('swap') your bicycle with a working one. As a result, you are always assured of a working bicycle and back on the road again in no time. Moreover, we can also carry out minor repairs directly on location.
What is the "invite a Friend" advantage?
Invite a friend with your own personal discount-code and both of you will gain a discount of 7,50€ on your next monthly payment. You can invite up to 10 friends that will also get 7,50€ off. So you can save upto 75€ on your subscription. Please be aware that this will only work for new customers.
Where can I get a Swapfiets Bicycle?
Swapfiets bicycles are available in the following cities: (DE) Aachen, Berlin, Braunschweig, Bremen, Dresden, Düsseldorf, Freiburg, Göttingen, Halle, Hamburg, Hannover, Heidelberg, Karlsruhe, Kiel, Köln, Leipzig, Mannheim, München, Münster, Oldenburg, (NL) Amsterdam, Arnhem, Breda, Delft, Den Bosch, Den Haag, Eindhoven, Enschede, Groningen, Haarlem, Hengelo, Leeuwarden, Leiden, Maastricht, Nijmegen, Rotterdam, Tilburg, Utrecht, Zwolle, (BE) Leuven, Gent and Antwerpen.
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The new way of cycling.

The subscription that makes you never ever again worry about a broken bicycle.