Frequently asked questions
Where can I get a Swapfiets Bicycle?
Swapfiets bicycles are available in the following cities: (DE) Aachen, Berlin, Braunschweig, Bremen, Dresden, Düsseldorf, Freiburg, Göttingen, Halle, Hamburg, Hannover, Heidelberg, Karlsruhe, Kiel, Köln, Leipzig, Mannheim, München, Münster, Oldenburg, (NL) Amsterdam, Arnhem, Breda, Delft, Den Bosch, Den Haag, Eindhoven, Enschede, Groningen, Haarlem, Hengelo, Leeuwarden, Leiden, Maastricht, Nijmegen, Rotterdam, Tilburg, Utrecht, Zwolle, (BE) Leuven, Gent and Antwerpen.
How is it possible that a different city has another price than in the city where I have a subscription?
Swapfiets offers a reduced subscription price for the ‘early birds’ in our new cities. We would like to thank the first customers in a new city for their trust in Swapfiets with an early bird price on their subscription. After the ‘early bird’ period has been finished, the standard pricing of €19,50 (€17,50 for students) will be active. Due to the early bird prices, it is possible that the subscription price in your city can be higher than another city.
What is the minimum duration of the contract?
Our subscription is flexible and can be terminated monthly. We do not charge any deposit or start-up costs. However, the termination period is one month.
Do I need to have my own bicycle?
No, you do not need to have a bicycle of your own. For a fixed monthly fee we provide you with a sturdy Swapfiets bicycle. Then we ensure that your Swapfiets bicycle always works.
How do I order a Swapfiets bicycle?
A Swapfiets bicycle can easily be ordered online. Select the city where you want a Swapfiets bicycle and follow the steps. After placing your order, we make an appointment to deliver your bicycle. You can also pick up your bicycle in some cities. Upon receipt, we adjust the bicycle for you personally so that you can use it immediately.
I’ve seen that the prices have been increased for new customers, will this also apply to my subscription?
The price increase has only been applied to new subscriptions. Old subscriptions will remain at the old price. If we ever raise the price, we will inform you about it as soon as possible.
What happens if somebody steals my bicycle?
Our bicycles are insured against theft. However, in the event that your Swapfiets bicycle is stolen, you pay your €60,00 deductible, provided that your bike was locked properly. The remaining costs are covered by our cycle insurance. Of course we ensure that you will receive new bicycle ASAP.
Why is the price of a subscription different per city?
Swapfiets offers a reduced subscription price for the ‘early birds’ in our new cities. We would like to thank the first customers in a new city for their trust in Swapfiets with an early bird price on their subscription. After the ‘early bird’ period has been finished, the standard pricing of €19,50 (€17,50 for students) will be active.
What happens if my bike breaks down?
If there is something wrong with your bike, we come over to you to repair your bicycle or to swap it for a working one. This is done without extra costs for you.
I am moving to another region with a different price for a subscription. What will happen with my subscription?
The prices of Swapfiets are determined per city. Change of location means a new subscription, where the prices of the new city apply. It might be possible that the price of your new subscription will be different.
What is swapping?
What happens if something of your bike breaks down? Then one of our swappers comes over to quickly exchange ('swap') your bicycle with a working one. As a result, you are always assured of a working bicycle and back on the road again in no time. Moreover, we can also carry out minor repairs directly on location.